FAQs

Q: How do I book an appointment?

A: You can call the clinic to book an appointment. Walk-ins are welcome, but patients are encouraged to book in advance to reduce wait times. Please be aware that a $50 fee will be charged for cancellation made with less than 24 hours’ notice.

Q: How do I book an appointment online?

A: You will need to sign the consent form before we can set you up with an online booking account. Go the online booking tab of this website where you will find detailed instructions on how to set up an online booking account.

Q: How do I find the login page to go to my online booking account? 

A: If you have an account set up, you can log in via the following page: Pomelo Platform

Q: How can I reach you for questions?

A: You can give us a call at (604) 272-2244 ext. 1.

Q: Can I get a referral to a specialist if that’s what I need?

A: Yes. If you require one, Wellness First Medical will refer you to a specialist.